Before you start
- A backup of important files
- Your laptop plugged into power
- Your Microsoft account password
What “Keep my files” keeps and removes
Kept: files in your user folders (Desktop, Documents, Pictures, Downloads, Music, Videos) for each account.
Removed: installed apps and drivers that didn’t come with the PC, and your settings. Windows saves a list of removed apps on your desktop afterwards.
Files stored elsewhere (for example directly on C:\ or in Program Files) may be removed, so back them up.
Method 1 Reset this PC with Keep my files
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Step 1: Back up
Copy important files to an external drive or OneDrive/Google Drive. Note license keys for paid software.
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Step 2: Open Recovery
Go to Settings > System > Recovery (Windows 10: Update & Security > Recovery).
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Step 3: Start the reset
Next to Reset this PC, click Reset PC and choose Keep my files.
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Step 4: Pick a source
Cloud download gets a fresh copy of Windows (about 4 GB, needs internet) and is the more reliable choice. Local reinstall uses files on the PC.
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Step 5: Review and reset
Check the summary and the list of apps to be removed, then click Reset. The PC restarts several times; keep it plugged in.
Method 2 If Windows won’t start
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Step 1: Open recovery
Force the PC off during startup 2–3 times to open Automatic Repair, then Advanced options.
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Step 2: Reset
Choose Troubleshoot > Reset this PC > Keep my files and follow the steps.
Troubleshooting
“There was a problem resetting your PC”
Use Cloud download, or reset from a Windows installation USB.
Some files are missing after the reset
Check C:\Windows.old (if present) for leftover files, and restore from your backup.
Frequently asked questions
How long does a reset take?
Typically 30–90 minutes, depending on the PC and internet speed.
Do I need a product key?
No. Windows reactivates automatically with its digital license.
Is “Keep my files” enough before selling a laptop?
No. Use Remove everything and turn on Clean data before giving a PC away.
Summary
Back up, then go to Settings > System > Recovery > Reset this PC, choose Keep my files and Cloud download. Your personal files stay; reinstall your apps afterwards.
