Before you start
- VPN server details from your provider or IT department
Method 1 Add the VPN connection
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Step 1: Open VPN settings
Go to Settings > Network & internet > VPN and click Add VPN.
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Step 2: Fill in the details
VPN provider: Windows (built-in). Connection name: anything. Server name or address: from your provider.
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Step 3: Choose the VPN type
Pick the type your provider uses: IKEv2 (modern and stable), L2TP/IPsec with pre-shared key (enter the key), or SSTP. Avoid PPTP, which is insecure.
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Step 4: Sign-in info
Choose User name and password (or certificate) and enter them. Click Save.
Method 2 Connect
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Step 1: From Settings
In Settings > Network & internet > VPN, click Connect next to your VPN.
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Step 2: From Quick Settings
Press Win + A, click VPN and choose your connection.
Troubleshooting
Error 809 with L2TP
The connection is blocked by NAT. Your IT team may need to allow L2TP over NAT, or use IKEv2/SSTP instead.
Connected but no internet
The VPN may not allow internet access (only internal company resources). Check with your provider about split tunnelling.
Authentication failed
Recheck username, password, pre-shared key and VPN type. Certificates must be installed if required.
Frequently asked questions
Is the built-in VPN client secure?
Yes with IKEv2, SSTP or L2TP/IPsec. Avoid PPTP.
Can I use a free VPN this way?
Only if it provides manual configuration details. Be careful with free VPNs’ privacy policies.
Summary
Go to Settings > Network & internet > VPN > Add VPN, choose Windows (built-in), and enter the server, type and credentials from your provider. Use the provider’s app for WireGuard or OpenVPN.
