Before you start
- A Windows PC (steps also apply to Mac with small changes)
Method 1 Restart and flush
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Step 1: Restart the router
Unplug the router (and modem) for 30 seconds, then plug back in.
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Step 2: Flush DNS
Open Terminal and run ipconfig /flushdns.
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Step 3: Test another device
If phones also can’t browse, the issue is the router or provider; if only the PC fails, keep going.
Method 2 Switch to a public DNS server
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Step 1: Open DNS settings
Settings > Network & internet > Wi-Fi (or Ethernet) > Hardware properties > DNS server assignment > Edit.
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Step 2: Set manual DNS
Choose Manual, enable IPv4, and enter 1.1.1.1 and 1.0.0.1 (Cloudflare) or 8.8.8.8 and 8.8.4.4 (Google). Save.
Method 3 Check software and drivers
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Step 1: VPN and security software
Disconnect any VPN and temporarily disable third-party firewall/antivirus web protection to test.
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Step 2: Update the network driver
Device Manager > Network adapters, right-click your Wi-Fi/Ethernet adapter > Update driver, or install the latest from your PC maker.
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Step 3: Reset the network stack
In Terminal (Admin) run netsh winsock reset and netsh int ip reset, then restart.
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Step 4: Disable IPv6 as a test
In Control Panel > Network Connections, open your adapter’s properties and untick IPv6. If it fixes the issue, your router or provider has an IPv6 DNS problem.
ipconfig /flushdns
ipconfig /registerdns
netsh winsock reset
netsh int ip reset
Troubleshooting
All devices show DNS errors
Set DNS on the router itself, or contact your provider: their DNS may be down.
Only one browser fails
Clear that browser’s host cache (chrome://net-internals/#dns) and disable its built-in secure DNS setting to test.
Frequently asked questions
What does DNS do?
It translates names like example.com into IP addresses computers use.
Is changing DNS safe?
Yes. Cloudflare, Google and Quad9 are reputable public DNS services.
Summary
Restart the router, run ipconfig /flushdns, and switch to 1.1.1.1 or 8.8.8.8. If it persists, check VPN/firewall software, update the network driver and reset Winsock.