Before you start
- Access to your router and the device
Method 1 Find out who’s affected
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Step 1: Check other devices
If everything on your Wi-Fi has no internet, the problem is the router, modem or provider. If one device fails, the problem is that device.
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Step 2: Check for outages
Look at your provider’s app, website or status page (using mobile data).
Method 2 Everything is offline: fix the router side
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Step 1: Restart modem and router
Unplug both for 30–60 seconds; plug the modem in first, then the router.
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Step 2: Check the modem lights
A blinking or red Internet/Online light means no connection from your provider. Check cables and contact them.
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Step 3: Check your account
Unpaid bills or data caps on some plans can cause limited access.
Method 3 One device is offline: fix the device
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Step 1: Forget and rejoin
Forget the network and join again.
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Step 2: Renew IP (Windows)
In Terminal (Admin): ipconfig /release, ipconfig /renew, ipconfig /flushdns.
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Step 3: Change DNS
Set DNS to 1.1.1.1 and 8.8.8.8 on the device.
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Step 4: Turn off VPN and proxy
Disconnect VPNs and check Settings > Network & internet > Proxy is off unless you need it.
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Step 5: Check date and time
A wrong clock breaks secure connections. Set time automatically.
Troubleshooting
Windows says “No internet” but browsing works
Windows’ connectivity check may be blocked by a firewall or DNS filter. If websites load, you can ignore it.
Android says “Connected without internet”
Turn off Private DNS to test (Settings > Network & internet > Private DNS > Automatic or Off).
Frequently asked questions
What does “No internet, secured” mean?
You’re connected to a secured Wi-Fi network, but traffic can’t reach the internet.
Can too many devices cause it?
Yes, if the router runs out of IP addresses. Restart it and increase the DHCP range.
Summary
If all devices are offline, restart the modem and router and check with your provider. If one device is offline, forget and rejoin, renew its IP, change DNS and turn off VPNs or proxies.
